Refund Policy

• Should you wish to return your purchase due to quality defaults please contact our company within 3 days from the date of receipt. You must also provide the outer packaging box and photo of the purchased product. Our company will arrange a replacement of the purchased item after it is verified that the product is not caused by mishandling and or improper use.

 

• Our company only accepts return requests for reasons related to product quality problems.

 

• Should you contact our company after 3 days of receipt, the said purchased product cannot be returned or exchanged.

 

• The returned product must be unopened, unused, and returned with (if applicable) accessories and instructions.

 

• Should your product fail to be delivered and is returned to us, our company will rearrange delivery but the delivery fee shall be borne by the recipient.

 

• The product pictures on our website are for reference, and the visuals of the actual product shall prevail.

 

• In the event of any dispute, Les Odorem reserves the right of final decision.Exchange Process:Contact Customer Services Confirm exchange is available Prepare the complete product and invoice Arrange delivery in accordance to our further instructions.

 

Customer Services email: lesodorem@gmail.com

Customer Services hotline: +852 98526543

 

退換貨政策

• 如收貨後發現貨品有任何質量問題或錯漏，請於收貨日起３天內聯絡本公司，並提供貨品外箱及貨品的照片。如經核實該問題非人為或由不當使用引起，本公司會安排更換貨品。

 

• 本公司只接受產品質量問題相關原因的退貨要求。

 

• 如超過收貨日起計３天聯絡本公司退換貨品，恕不能作出相關安排。

 

• 基於衛生原則，相關退換貨品必須未經開封及使用，並保留所有包裝、配件及說明書等 (如適用)。

 

• 若商品未能成功派件而被退回，本公司會重新安排運送，但重新派送產生的運費將由買家承擔，敬請留意。

 

• 如因運送過程造成貨品損毀的問題，本公司會為您提供商品換貨服務。

 

• 網站內圖片只供參考，一切以實物為準。

 

• 如有任何爭議，Les Odorem保留最終決定權。
     

 

換貨流程       聯絡客服人員 → 確認可換貨 → 準備完整商品及發票 → 安排將商品寄送至我們所提供之地點
     

 

 客服信箱：lesodorem@gmail.com       客服專線：+852 98526543